Technical (WizIQ related) FAQs

I have already created an account and am trying to log in, but cannot. Why is this happening?

You only need to Sign Up/create an account one time for the NYS EIP Online Professional Development Center portal on WizIQ ( From then on, when you want to access courses in our academy, do the following:

--Go to

--Click on the “Log In button” in the upper right corner of the screen

--The “Log In” window will appear in the middle of your screen. Enter the email address and password that you initially signed up with.

If you can’t remember your password, follow these steps to reset it:

--Click on the “Log In” button in the top right corner of the screen.

-- The “Log In” window will appear in the middle of your screen. At the bottom of the Log In window, click on Forgot Password?

--You will then be prompted to enter the email address you used when you originally signed up, and WizIQ will email you instructions to reset your password.

The video is rebuffering frequently. Why is that happening?

Video rebuffering is related to the speed of your internet connection. In order for the video and other components of the course to function properly, users must have an Internet connection speed of at least 1 MBPS. We recommend that you contact your IT person/department for further assistance.

I have logged in, but am not seeing any courses listed. Why is that?

In order to see the self-paced courses currently being offered, click on the Menu icon (three horizontal lines in top left corner of the page), then click on Catalog. You will then see a listing of the self-paced courses currently being offered.

If you want to enroll in a course, click on the “Enroll Now” button next to the course listing, then click on the “Start Learning” button to begin taking the course.

I’ve started taking the course, but need to stop for now and continue again in a few days. What steps do I need to take?

At any time, you can exit out of the course and your progress will automatically be saved. To log back into the course at a later time, go directly to and log in by clicking the “Log In” button in upper right corner of the screen, then enter the email address and password associated with your account. Once you are logged in, click on the Menu icon in the upper left corner of the screen, then click on Courses. On the Courses page, click on “Resume Learning” in order to start working where you left off.

Please be sure to refer to the User Guide for detailed instructions and screenshots describing how to enroll in and navigate through the self-paced courses. 

New York State 

Early Intervention Program Online Professional Development Center